SHIPPING AND RETURN POLICY

DEFECTIVE/DAMAGED ITEMS

If you’ve received a defective or damaged item, we will gladly replace that item at no charge to you. If that item is no longer available, we will replace that item with an item of your choice that is of the same price.

SUBMITTING YOUR REQUEST

All requests to replace defective or damaged items must be received within 7 days of your order shipped date. To submit your request, please notify us by email at shop@lhoradon.com with “Defective/Damaged Item” in the subject line. We will promptly respond with an email instructing you on how to submit your return. Please be sure to have your original receipt. We will not issue replacement of defective or damaged items if you do not have your receipt or proof of purchase.

RETURN PROCESSING TIME

Upon receipt of your package, your refund or a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

WHEN MAKING AN RETURN

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
  • Write “Reason for Return” on the back of your invoice.
  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

SHIPPING

Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. We will pay the shipping costs to resend the defective or damaged item (the replacement item). Depending on where you live, the time it may take for your replacement product to reach you, may vary.

PROCESSING TIME

All orders are processed, verified, and shipped within 2-5 business days or sooner. Express orders are processed within 1 business day. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number. *Please Note: The time it takes to receive items includes

PROCESSING AND TRANSIT TIME

For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

SHIPPING COSTS

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

SHIPPING TIME

All orders are processed, verified, and shipped within 2-5 business days. Once your order has been shipped, the estimated time of arrival is: US Orders: 1. USPS First class mail (2-5 business days) 2. USPS Priority Mail (2-3 business days) 3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight 4. Free Shipping (2-5 business days) International Orders: 1. USPS First class mail (15 - 30 business days) *This option will only appear if your order weighs under four pounds. 2. USPS Priority mail (10 -20 business days) 3. USPS Express Mail (5 -10 business days)

ORDER TRACKING

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.

CUSTOM FEES
 
A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. As far as customs charges, we do not have any control over them, nor know what the charges will be if any. If your package is being held by customs that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.